Introduction
Healthcare services today are scrutinized, measured, evaluated and publicized as never before. An increasingly educated public expects to receive nothing less than excellent care and services and it must be the mission of every healthcare organization to deliver that excellence. Quality improvement is the process of continually evaluating existing processes of care and developing new standards of practice and therefore has to be a core competency for every healthcare professional. This course is designed to enhance the competency of healthcare professionals. The Body of Knowledge used for this course aids in the preparation of any local and international healthcare courses. This course will enhance your career and facilitate the quality transformation in your hospital or healthcare organization.